Frequently Asked Questions

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Selling

How do I arrange a free valuation?

Call or message Steph on 07443 576163, email steph.phillips@kwuk.com or use our website form to book a no‑obligation home visit at a time that suits you.
How long does it take to sell a property in Finningley/Auckley/Blaxton/Doncaster?

Times vary by property and price band. Typically, well-priced homes can receive offers within a few weeks; average time-to-offer is dependent on market conditions. We’ll provide a local market estimate at valuation.
What is your fee/commission?

Our fees depend on the service package you choose. We offer a transparent pricing structure tailored to the level of marketing and support required.
What’s included in your marketing package?

Professional photography, property descriptions, listing on major portals, targeted social media promotion, email/WhatsApp broadcasts to local buyers, for-sale boards and accompanied viewings. We can also arrange floorplans, virtual tours and staging advice.
Do I need an Energy Performance Certificate (EPC) before selling?

Yes — an EPC is required to market a property. If you don’t have one we can advise and recommend reliable local providers.

Valuations & Preparation

How do you calculate a property valuation?

We use recent local sale prices, current market demand, property condition, location, comparable properties and local amenities to provide an accurate estimate and recommended asking price.
Can you help me prepare my home for viewings?

Absolutely — we give practical staging advice, recommend small improvements that add value, and can arrange professional photography and, if required, trusted staging services.
Will you suggest a guide price or a fixed asking price?

We’ll advise on a realistic asking price based on market data and your objectives — whether you want a quick sale or the best possible price. We explain pros and cons of guide price vs fixed price.

Marketing & Viewings

How do you advertise properties locally?

We use property portals, our social media channels (Facebook, Instagram, LinkedIn), WhatsApp broadcast messages to local buyers, email lists, targeted paid ads and local community groups to ensure maximum visibility.
Can I restrict viewings to certain times or only accompanied viewings?

Yes. We’ll agree a viewing schedule that suits you and manage appointments. We recommend flexible viewing availability to maximise interest.
Do you do virtual tours and video viewings?

Yes — we offer professional photography, 360° virtual tours and short property videos to showcase your home online.

Offers, Negotiation & Sale Progress

How do offers work and how will you handle them?

We present all offers promptly, advise on strengths/weaknesses of each, and negotiate on your behalf to secure the best outcome. You decide whether to accept, reject or counter-offer.
What happens after I accept an offer?

We instruct solicitors/conveyancers (or liaise with yours), manage communications with all parties, progress the sale, coordinate surveys and keep you updated until completion.
What is a sale “chain” and why does it matter?

A chain is a linked series of property sales where each transaction depends on others completing first. Chains can slow transactions and increase risk; we explain chain position and practical steps to reduce delays.

Legal & Conveyancing

Can you recommend solicitors/conveyancers and other services?

Yes — we work with trusted local solicitors, mortgage advisors, surveyors and tradespeople and can make introductions on request.
Who is responsible for completing legal paperwork?

Your conveyancer/solicitor handles legal documents. We assist by providing property details quickly and liaising between you and legal professionals.

Buyers

How do I register as a buyer with you?

Message or call 07443 576163, email steph.phillips@kwuk.com or complete the contact form on the website. Tell us your budget, desired area, property type and timescale.
What should first-time buyers know?

Get mortgage pre-approval (Agreement in Principle) to strengthen offers, prepare required documents (ID, payslips), and consider survey and legal costs. We can share a First-Time Buyer guide.
How do viewings work for buyers?

We arrange accompanied viewings at agreed times. For safety we ask visitors to register, and we’ll discuss your priorities and follow up with feedback quickly.

Finance & Mortgages

Can you recommend mortgage brokers?

Yes — we work with trusted local mortgage advisers who can help secure the best options and pre-approval to improve your buying position.
What costs should buyers budget for?

Typical costs include deposit, stamp duty (where applicable), solicitor/conveyancing fees, survey costs, mortgage arrangement fees and removal costs. We can provide a checklist.

Landlords & Lettings (if applicable)

Do you offer lettings and management services?

If you require lettings services we can help with finding tenants, referencing, tenancy agreements and property management. Contact us for details and fees.

Practicalities & Safeguarding

How do you protect my property during viewings?

We accompany viewings, verify viewers, request ID where appropriate and take bookings through our system. For vacant properties we recommend alarm/care measures which we can advise on.
What are your opening hours and how do I contact you?

Steph runs community events every Monday (Business Breakfast 9:00–10:00, New Parent Coffee 10:00–11:00 at The Hub, Auckley). For valuations and enquiries contact 07443 576163 or steph.phillips@kwuk.com.

Privacy, Communication & Events

Will you contact me by WhatsApp / email / phone?

We communicate by your preferred channel. If you opt in, we send occasional WhatsApp broadcasts about new properties, tips and local events. You can opt out anytime by replying STOP or emailing.
How do I join your community events or WhatsApp updates?

Drop in to our Monday events at The Hub or message YES to 07443 576163 / use the sign-up form on our website to join the WhatsApp list and event invites.
How do you handle my personal data?

We store personal data securely in our CRM, use it to contact you about property matters, events and services, and never sell your data. You can request deletion or review of your data at any time.

Miscellaneous

What if my buyer’s mortgage falls through?

We’ll advise next steps, explore other potential buyers, and work with you to relist or agree a new timeline. We also recommend using mortgage-protected offers where possible.
Can you help with small repairs or trusted trades?

Yes — we can recommend local tradespeople for minor repairs, staging and maintenance prior to marketing.
Do you sell properties outside Auckley/Blaxton?

Our primary focus is the local area, but we can assist with neighbouring locations depending on the property and client needs. Contact us to discuss specifics.

Still got a question? Don’t hesitate to contact me.

Selling Your Home with Steph

Selling your home can feel overwhelming — but with Steph, it doesn’t have to be. Her background in education and community means she brings care, clarity, and determination to every sale. Backed by Keller Williams’ world-class tools and training, Steph combines local insight with expert marketing — and with buyers already registered and actively looking in key areas, your home could sell before it even hits the market. She’s here to make the process smooth, personal, and stress-free from start to finish.

Sell a Property

Buying a home with Steph

Finding the right home is a big decision — and with Steph, you’re in expert hands. With a proven track record of selling homes in Doncaster’s most sought-after areas, she knows what to look for and how to spot real value. Steph takes the time to understand your needs, keeps communication clear and honest, and supports you every step of the way. Whether you’re a first-time buyer or upsizing, she’ll help you navigate the process with confidence and ease.

Buy a Property

Arrange a free valuation

Thinking of selling? Start with an accurate, expert-led valuation. Steph combines in-depth local knowledge with the latest market insights to provide a clear and realistic view of your home’s value. As a Keller Williams agent, she’s committed to achieving the best possible price for your property — and helping you get market-ready with confidence. No pressure, no obligation — just honest advice from someone who knows your area inside out.

Arrange a valuation

Start your moving experience with Steph

Buy a Property Sell a Property Arrange a Valuation